Returns & Exchanges
Pari Passu accepts returns received within 30 days from date of receipt on items that are unused, unworn and have their original tags attached. Final Sale items are not eligible for return.
Return By Mail
To return a product, contact the client services team at firstname.lastname@example.org with the name, delivery address and order# from your purchase or call 646.946.6380. You will be emailed a return shipping label. For authorized returns, adhere the USPS or UPS return label, sent to you, onto your return package, and return your package via an authorized location, drop-off point, or scheduled pick up. Please do not combine returns from multiple orders in the same return shipment, as this will delay the processing of your return.
Returned products must be in their original condition, unworn, with all tags attached. Upon receipt of returned goods, Pari Passu reserves the right to deny the return if the products do not meet policy requirements. Pari Passu accepts returns on domestic US web orders within 30 days from the delivery date. All PariPassuShop.com returns must be returned by sending back directly to our warehouse.
Refunds will be processed in the original form of payment within 5 business days for the value of the returned products. Please note that it may take up to an additional 10 days for the refund to show up on your account statement depending on your credit issuer's processing time.
If you would like to exchange an item, please contact the customer service team at email@example.com or call 646.946.6380. We ask that you return your original order following the return instructions listed above, and place a new order online for the replacement item.
We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.
FINAL SALE Items
Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is.
If you would like to exchange your item, please return the item you wish to exchange and place a new order on our site.
Return To Pari Passu Studio
New and unused merchandise may be exchanged or returned for a refund in the original form of payment at our studio location in Manhattan accompanied by an online invoice within 30 days of receipt.